We are committed to making your shopping experience with us as simple, convenient, and efficient as possible. We are constantly working at maintaining and raising the high standards of customer service for all our clients. With the costs of shipping rising, ISN Stores leverages its extensive shipping network to lower costs for the consumer.
Currently, we ship Pre-Pay & Add for all orders. For eligible orders * over $275, we offer a free shipping option.
* Oversized items, orders in excess of 100lbs, or items that ship by truck (LTL) are not eligible for Free Shipping. All orders that qualify for Free Shipping must ship complete; order will not ship until entire order has been filled, including all back orders and special orders. Free shipping is only available for Economy Shipping to the contiguous 48 states (* Alaska, Hawaii, and other territories are not eligible for free shipping). Express or Expedited orders are not eligible for Free Shipping. Cancelled items, or other changes to your order may affect eligibility for Free Shipping.
Additional shipping options are as follows:
Economy- Usually arrives 3 to 7 days
2-Day- Arrives in 2 business days
1-Day- Arrives next business day
1-Day AM- Arrives next business day by 10:30am
Saturday Delivery- Available for Friday purchases in limited zones
LTL Shipping- Generally arrives 3-7 business days
Some shipments are too heavy, or the packaging too over-sized for an order to ship via regular delivery method. In these instances, they must ship by truck, generally on a pallet. Such deliveries often cost a premium above and beyond the standard shipping costs. The preparation and delivery of an LTL shipment is time-consuming for our warehouse staff and requires a bit more work on the end user (customer) as well, as deliveries must be scheduled and specific requirements are necessary by the various trucking companies. Given these inherent issues, LTL costs are not always available up-front to the consumer, and as you are processing your order, you may be required to contact our sales support team to get a shipping quote. Delivery via LTL can range from 3-10 days depending upon the distance and location of various trucking hubs in the US, and are also heavily dependent on rapidly changing fuel rates. Therefore, costs can see flucuations for LTL deliveries more often than regular shipping deliveries. In some cases, ISN Stores can allow the consumer to use an LTL Freight account of their own, otherwise as the shipper we reserve the right to choose the best shipping quote and carrier. LTL shipments may also delay the time-frame for tracking information to be disseminated. In many cases, orders over $3500 will be Freight Free.
Nearly all our parts ship from the US, though some items may also ship from Canada depending upon the manufacturer and stock allowance. Any customs or duty charges are always the responsibility of the recipient.
You can always request a shipping quotation prior to placing any order by placing your items in the shopping cart and choosing 'Calculate Shipping'. On rare occasions, your shipping may be upgraded or changed to comparable shipping options at no extra charge. All shipping dates are estimates and solely at the discretion of the shipping company. Weather related and other shipping delays are beyond the control of Industrial Stores or any of its network stores.